====== Provide details of a video file that doesn't play ======

If a video file cannot be played, locale FFmpeg executable (in lib folder in Serviio installation directory, or a part of your Linux distribution), run this command and post the result in the forum:

On [[howto_win_ffmpeg|Windows]]: 

<code>ffmpeg.exe -i "<your_file_location>"</code>

On Linux/ [[howto_lm_ffmpeg|Mac]]:

<code>ffmpeg -i <your_file_location></code>

Sometimes, it is also useful to provide output of [[mediainfo|MediaInfo]] (especially for H264 MOV/MP4/MKV files)

{{:gui_text_en.png?nolink&300|}}

Also make sure you mention your OS, renderer device and we might ask you for a detailed log as well.